With more than 20 years' experience in voice-over training and demo production, we are always working diligently to maintain a firm grasp on the latest industry trends, technologies, and the continuous improvement of our programs. As we grew, we realized that in order to ensure our continued success, we needed to streamline and align our sales, customer onboarding, and training processes.
50% increase in sales webinar attendance
We put a lot of time and effort into our online advertising campaigns so we can drive registration for our introductory webinars, which in turn converts into sales for our one-on-one training courses. We needed to present prospects with the full availability of our sales team, providing several options to attend our webinars. We were using a different scheduling software at first, but constantly ran into technical issues and coped with inefficient processes. Since switching to ScheduleOnce, using pooled availability and text notifications, we’ve increased webinar attendance by 50%, making a significant impact on our training course sales. Pooled availability was a huge improvement for us. Our customers love the abundance of available timeslots and the response has been very positive.
Working in tandem with our Infusionsoft CRM
Optimizing our sales process was just the first step. In order to facilitate a flawless handover between our sales, coaching, and demo production teams, we needed to have all customer engagement data in one central repository. We use Infusionsoft CRM to run campaigns and track customer information. In the past, our employees would enter most of the information manually, which was both time consuming and prone to errors. With ScheduleOnce, all booking and scheduling information is automatically fed into Infusionsoft. The information coming from ScheduleOnce is key to aligning the entire organization and creating a smooth experience for our customers. ScheduleOnce activities are now driving our Infusionsoft campaigns and have enabled us to reduce the time from purchase to first training session by 65%.
ScheduleOnce saves us $10,000+ every month
Our courses usually consist of 20 sessions. Scheduling these in the past has been very time-consuming. Our coaches exchanged several emails to find suitable times and then had to manually update all meeting information in our Infusionsoft CRM.
Using ScheduleOnce session packages, our customers can schedule all 20 sessions in one go, saving our coaches valuable time. Rescheduling is also easily facilitated, enabling our customers to reschedule on their own when needed. All meeting information is automatically updated in our CRM. This allows our coaches to use Infusionsoft as a single source of truth for their daily activities, contact information, and meeting summaries. When customers move on to the demo production phase, our demo team has all the required information about the customer at their fingertips.
Switching to ScheduleOnce has proven invaluable for our organization. ScheduleOnce saves us an average of $10,000 every month. It is the driving factor for our Infusionsoft campaigns and marketing processes, and our customers have never been happier. I would strongly recommend ScheduleOnce to anyone looking for a comprehensive scheduling software, especially if you are using Infusionsoft CRM.