Cancel/reschedule policy

ScheduleOnce is designed for hassle-free canceling and rescheduling. All customer cancellations and reschedule activities are always subject to your cancellation and reschedule policies. When a booking is canceled or rescheduled, ScheduleOnce automatically frees up the slot for new bookings. In addition, all parties are immediately notified and calendars are automatically updated with all scheduling changes.

Reschedule policy

The reschedule policy allows you to specify the exact rules for when customers are allowed to reschedule. You can customize the policy description presented to customers and choose whether customers will be requested to provide a rescheduling reason. You can define different rescheduling policies for different scheduling scenarios.

Cancellation policy

The cancellation policy allows you to specify when customers are allowed to cancel. You can customize the policy description presented to customers and choose whether customers will be requested to provide a cancellation reason. You can define different cancellation policies for different scheduling scenarios.

Cancellation and reschedule reasons

When defining the cancel/reschedule policy, you can decide if customers should provide a reason when they wish to cancel or reschedule. You can choose to make the cancel/reschedule reason mandatory, optional, or not display it at all.

Policy visibility

When customers or users wish to cancel or reschedule, the policy for the specific action and its timing is displayed in a clear and concise manner. This enables them to make an informed decision before they proceed with the cancel/reschedule action.

Automatic refunds and rescheduling fees

With ScheduleOnce Payment integration, rescheduling fees and automatic refunds become an integral part of your cancel/reschedule policies. For example, you can set a rescheduling fee and refund amount up to a certain timeframe, and then charge a higher fee or set a reduced refund for additional changes made closer to the meeting time.
Learn more about Payment integration