Round robin and priority combined

Divide team members into priority groups to best match their capabilities with customer needs. Round robin distributes the workload between all group members with the same priority level

  • Maximize your team’s efficiency

    Assignment occurs among all members available at a given time using the pooled availability method. This allows you to assign different priority levels to different groups of team members, while keeping an equal workload distribution within each group.

  • Priority assignment among groups

    When different groups of team members have different priority levels, bookings are assigned to the group with the highest priority first.

  • Round robin assignment within the group

    When all members of a group have the same priority level, bookings assigned to the group are distributed between team members via the round robin method.