Schedule support sessions from your portal or app
The ability to schedule a support session directly from your portal or app is a valuable offering that customers love. When scheduling, customers describe their case and it is routed to the most appropriate team member. As this is a scheduled session, your team member can prepare for the meeting and research the issue before the meeting time. If screen sharing is required, ScheduleOnce web conferencing integration automatically adds session access information to all customer and user notifications.
You might only want to allow scheduling of direct support sessions to select customer segments, or for a fee. ScheduleOnce login integration allows you to identify the customer and only offer online scheduling to customers on select plans, or to those who are entitled to receive it.